Home - FAQ
Q1:What is the delivery time of the elevator parts?
A:We have established big stock of elevator parts (2000㎡ warehouse 5000kinds products） so mostly quick-wear part we have stock and can be delivered at once when we get your payment.The products which we do not have stock the lead time is 3~30 days after we get your payment.The nonstandard and special products you need confirm lead time with us.
Q2:How can i get the after-service of the elevator parts?
A:We will send you the elevator spare parts by free after we get the returned elevator components if the problems caused by us.If it is the men-made problems in warranty period,we will repair the products for you by free,but you should pay freight cost.
Q3:What is the warranty of the elevator parts
A: The machined parts is 18months the electric parts is 3months.
Q4:Can I pay by paypal and western union or cash or CNY or credit?
A:Sure,we accept all kinds of payment way.We have our own online shop you can select elevator parts freely.The details you can discuss with us we will send you payment details.We will not change our company name and account without our company certification
Q5:How to book the parts?
A:You can buy on our website and pay us with paypal or credit card. (our paypal account is firstname.lastname@example.org) after we get your payment we can arrange the delivery for you and then we will send the delivery tracking number and package picture to your email box. You also can email us to discuss the details, after we confirm the order list and price and lead time and delivery cost we will make invoice for you and when you receive the invoice please confirm it by email and then you make payment to our bank account after we get the payment from your side we will prepare your order at once
Q6:Can I have a sample for testing?
A: Actually we think samples are not very important because we supply the original elevator parts.You can buy from anywhere.But we think our products will better than any others. Samples will be 20% higher than the cargo.
Q7:Can I add my logo on the elevator parts?
A:Yes,OEM and ODM are available for us.But you should send us the Trademark authorization letter and there is min quantity limited
Q8 :Do you have inspection procedures for elevator parts?
A:100% self-inspection before packing and some parts can supply test report or we can help you do test report but it need ask charge
Q9:Can we mix the 20ft container?
A: Yes,if the items are meet our min order qty.
Q10:Can I have a visit to your company before the order?
A:Sure,welcome to visit our company.Here is our factory address: No.299 North Of Tongdu Road Jiangyin City,Jiangsu,China.Our factory is near WUXI Airport and WUXI Train Station.We can pick you up in the WUXI airport or WUXI Train Station. Hotel booking service is available also.